A company is looking for a Flexible Customer Support Representative to join their Customer Support team.
Key Responsibilities
Support customers by responding to questions and concerns via email and chat, ensuring resolution
Guide and educate customers on using the platform, sharing best practices and resources
Collaborate internally by sharing feedback and trends to enhance the customer experience
Required Qualifications
1+ years of experience in customer service or a similar role
Ability to work a consistent part-time schedule with some flexibility
Comfort working independently in a remote environment
Familiarity with CRM tools is a plus
Access to a reliable computer and high-speed internet
Customer Support Representative • Springfield, Massachusetts, United States
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