Bilingual Sales Associate / Asociado de Venta Bilingue / Spanish / Espanol-Columbus-Ohio-Atencion al Cliente

COMPANY INFORMATION & OUR PURPOSE :

DolFinTech comes from the Merger of two great companies in the industry, Barri Financial Group and DolEx Financial Services. We operate in most of the USA. One of our primary objectives is to become the preferred option for our clients to carry out all their financial services. We want to make life easier for customers in this country and serve them with the warmth that characterizes the Hispanic culture. We want our clients to find in us the place where they can carry out all their transactions conveniently, in Spanish or English. We respect all individuals regardless of ethnicity, nationality, age, gender, educational level, etc.

Our purpose is to provide superior quality non-banking financial services to the population in the United States. As a result, our customers have rewarded us with their loyalty, enabling our employees, shareholders, and the communities where we live and work to move forward. We have an extensive product line to include Check Cashing, Money Transfers, Bill Payments, Currency Exchange, Phone Cards, Pre-Paid Visa Debit Cards, International Mobile Recharge, Lottery Tickets, Loans, and Money Orders as well as exploring several other venues.  Our stores or locations may offer some or all of these services, depending on the needs of each location.

Our Values :   Excellence, Integrity, & Growth.

SALES ASSOCIATES :

SUMMARY : The Sales Associate will serve as a key representative of the organization to our external clients. This role will focus on delivering outstanding customer service through daily interactions with clients while creating value for the organization and for our clients. This person will proactively enhance the company acceptance and branding in the market while applying best practices and processes during the transactions and services provided.

KEY REQUIREMENTS :

Minimum experience and requirements :

High School Diploma or GED.

Must speak Spanish fluently and at least basic English communication.

Ability using computer’s keyboard (letters and numbers) and computer mouse.

Detail oriented especially when reading, writing, and counting numbers and currency.

KEY COMPETENCIES :

You will be responsible for driving the results and development of the organization. To be successful in this role, you must have at least the following key competencies :

Sets consistent example of integrity, honesty, and transparency.

Strong verbal & written communication skills for constant interaction with customers in person or by phone.

Passion to provide outstanding customer service.

Ability to analyze customer needs, advises about rates, & make recommendations.

Ability to gather key information to find solutions for our customers.

Maintains confidentiality of customer information.

Ability to manage large amounts of cash transactions.

Team player, collaborator, and service oriented.

Shows accountability and care to avoid errors and to manage the company and customers assets always.

Maintains a clean and organized work environment.

Maintains and applies current procedural knowledge for compliance guideline standards.

Other tasks as assigned by management.

Several Schedules available between 8am and 8 : 30 pm from Monday to Sunday.