Donor Experience Officer (VPUR)

Donor Experience Officer

The University of Maryland's division of University Relations is seeking a highly motivated, goal-oriented, energetic professional to serve as a Donor Experience Officer (DXO). Reporting to the Director of Leadership Annual Giving, this position is key in helping donors align their passions with philanthropic priorities and opportunities across campus. As a digital-first fundraiser, the DXO will utilize modern marketing and video tools to express gratitude and ask for philanthropic support. The DXO must have the ability to use digital technologies in all aspects of the role; information, communication, and basic problem-solving skills, and be data-centric in their approach to achieving success. The Donor Experience Officer must be able to articulate the mission and goals of the University of Maryland while demonstrating enthusiasm and passion. The DXO will have several duties including but not limited to :

• Responsible for the cultivation of current donors and solicitation of renewed and upgraded gifts from the University's alumni, friends, parents and constituents
• Actively manage and develop a portfolio of 1,000 prospects
• Meet and exceed a set number of metrics including but not limited to : visits, solicitations, dollars raised, and referrals to major gift portfolios
• Provide proactive, concierge-like approach to advising donors on available resources and giving opportunities across the university
• Collaborate with colleagues to help align donors' philanthropic interests with various priorities across campus
• Effectively execute 1 : 1 outreach campaigns using technology resources including a Customer Relationship Management (CRM system), social media platforms, and video conferencing software tools to engage, steward, and solicit donors in a personalized manner
• Execute monthly and quarterly touchpoint cadences across the donor portfolio to ensure consistent and relevant communication
• Responsible for discovering new leadership annual giving and major gift prospects through qualification visits, solicits upgraded gifts, and generates new pledges annually
• Make donor referrals to university-wide major gift officers, as appropriate
• Provide timely post-visit follow-up, including tracking moves and solicitations, and sending personalized follow-ups to individual prospects
• Builds the revenue pipeline for the University while providing opportunities and philanthropic advising to donors and alumni
• Attend university-wide events and University Relations related meetings

Preferences :

Physical Demands : Work is performed in a traditional office environment and requires the ability to operate standard equipment and keyboards. Licenses / Certifications : N / A This position does not provide visa sponsorship now or in the future. Candidates must be able to provide proof of ongoing eligibility to work in the USA.

Minimum Qualifications

Education : Bachelor's degree from an accredited college or university. Experience : Two (2) years of experience in fundraising, annual giving, donor relations, marketing, sales, operations, or customer service. Other : Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.

Knowledge of fundraising principles and practices, particularly annual giving, donor cultivation, and stewardship strategies.

Knowledge of digital engagement tools and platforms, including CRM systems, social media, video conferencing, and digital marketing.

Knowledge of data analysis and reporting methods to track donor engagement, fundraising metrics, and portfolio performance.

Skill in digital technologies, strong interpersonal, written, and verbal communication skills, with the ability to listen actively and inspire through storytelling.

Skill in organization with strong attention to detail and commitment to quality outcomes. Skill in creative problem-solving, data analysis, and managing multiple priorities to meet deadlines. Skill in adaptability and results-oriented problem-solving. Ability to remain resilient and optimistic while maintaining high ethical standards.

Ability to work effectively in teams, engage various individuals, and manage confidential information with discretion.

Additional Job Details

Required Application Materials : Resume and Cover Letter. Additionally, you are required to submit a short video sample. Instructions and the prompt for the video will be sent to you shortly after your Workday application is submitted.

Best Consideration Date : October 20, 2025

Posting Close Date : NA

Open Until Filled : Yes

Salary Range

$62,600-$72,000

For more information on Regular Exempt benefits, select this link.

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment Eligibility

The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO Statement

The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University's Equal Employment Opportunity Statement of Policy.

Title IX Non-Discrimination Notice

The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University's Equal Employment Opportunity Statement of Policy.