Customer Care Representative

A company is looking for a Customer Care Representative.

Key Responsibilities

Provide effective communication regarding laboratory inquiries to clients, ensuring customer satisfaction

Manage multiple tasks in a fast-paced environment, handling customer inquiries via various communication methods

Document all communication accurately and maintain up-to-date knowledge of department procedures and regulations

Required Qualifications

High school diploma or GED; call center and / or clinical experience preferred

Knowledge of medical terminology and human anatomy; willingness to complete relevant courses

Ability to perform basic math operations and use Microsoft Office products

Strong understanding of Laboratory Information System (LIS) functions

No certification or licenses needed