Sr. Coordinator, Parcel & Mail Operations

Mail Operations Senior Coordinator

The Mail Operations Senior Coordinator will be responsible for providing analytical support to the small parcel function. The role will manage the process of gathering data from various sources to provide visibility into performance & spend opportunities. This associate will assist the manager with the annual budget process & monthly KPI's for vendor service level compliances.

This position requires in-depth communication of complex information, both verbal and written to management, vendors, and certain internal organizational stakeholders. This individual should have the ability to demonstrate active listening skills, as well as effective speaking and writing skills. This position requires the associate to make good decisions, while utilizing all available resources. It is imperative that the Mail Operations Senior Coordinator build and maintain strong relationships with peers as well as maintaining an open mind in order to demonstrate an understanding of Mail Operations goals as well as the Company vision.

Essential Responsibilities

A successful Senior Coordinator candidate will :

• Coordinate, monitor, and evaluate data from 3rd party vendors to assess compliance and scorecard rating.
• Partner with management in establishing, monitoring, and maintaining KPI's for the departmental benchmarks.
• Carry out the proper handling of inbound and outbound USPS, inter-company, and courier packages for mail processing and other mail operations projects as assigned. To ensure safe, timely and accurate mail practices in order to maintain time and cost effectiveness.
• Serve as a liaison between Mail Operations and all CarMax extension buildings. This includes communications and mail deliveries to and from locations.
• Monitor, evaluate and report all Mail Operations related expenditures to ensure favorable budget expectations.
• Other duties as assigned.

Qualifications and Requirements

To be successful for this role, we are looking for someone that can consistently deliver at a high level on the responsibilities listed above. A few of the competencies that will position you for success are :

This role will be based out of the Richmond, VA Home Office.