Director, Performance Analytics

Director, Performance Analytics

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. The Director, Performance Analytics is responsible for leading a comprehensive analytics team across all Onboard Revenue (OBR) categories to build actionable insights, enhance visibility, and drive data-driven decision making. This role involves developing and executing forward-thinking analytical strategies that support revenue optimization, operational efficiency, and strategic planning across the cruise portfolio. The Director will work closely with cross-functional teams including revenue management, operations, and executive leadership to deliver analytical projects that drive business performance. The ideal candidate will bring deep expertise in data analytics, database management, and team leadership with a strong background in the cruise, hospitality, or travel industry.

Here's a summary of what Holland America Line is looking for in its Director, Performance Analytics.

Responsibilities

Analytics Strategy & Execution

• Lead the development and implementation of comprehensive analytics strategies across all OBR categories (Food & Beverage, Shore Excursions, Photo, Retail, Spa, Art, Weddings, Connectivity).
• Define performance metrics, KPIs, and reporting frameworks to measure results and uncover optimization opportunities.
• Deliver actionable, data-driven insights that inform pricing, product innovation, and promotional strategies.

Team Leadership & Development

Advanced Analytics & Insights

Cross-Functional Collaboration

Requirements

Bachelor's degree in business analytics, information systems, or hospitality management

8+ years of experience in data analytics, business intelligence, or related analytical fields within the cruise, hospitality, travel, or retail industry

3+ years of experience managing and leading analytical teams directly

Proven experience with database management, data warehousing, Python and / or SQL development

Experience with advanced analytics tools including Power Bi, Tableau, and statistical software

Background in revenue management, performance analytics, or related commercial functions

Experience working with large datasets and complex analytical projects

Track record of translating analytical insights into actionable business recommendations

Experience presenting analytical findings to senior leadership and executive teams

Preferred : Experience in cruise industry onboard revenue categories (Shore Excursions, Photo, Retail, Spa, Art, Connectivity) or similar hospitality / travel revenue streams

Strong communication, relationship building and interpersonal skills, enabling effective relationships, collaborations and interactions with senior executives, peers and teams across multiple functions / departments

Excellent leadership skills and credibility, with a strong track record of building, retaining and developing high-performing teams

Knowledge of overall business strategy and operations including business processes, financial statement analysis, revenue and cost components and drivers of these measures

Analytical mindset with expertise in data-driven decision-making and financial modeling

Excellent communication and relationship management skills

Organizational skills and the ability to handle multi-tasking and work under pressure to meet deadlines

What You Can Expect

Cruise and Travel Privileges for You and Your Family

Health Benefits

401(k)

Employee Stock Purchase Plan

Training & Professional Development

Tuition & Professional Certification Reimbursement

Base Salary Range : $120,000.00 to $162,000.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA) Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com