Team Lead
SOSi is seeking a Team Lead who will be responsible for supporting the Supervisor in managing day-to-day shift operations and will serve as the acting Supervisor in their absence. The Team Lead will play a key role in ensuring smooth workflow by coordinating tasks, monitoring performance, and assisting with issue resolution during assigned shifts. Additionally, the Team Lead will act as a liaison between Data Analysts and Data Coordinators, facilitating effective communication, ensuring alignment on project goals, and promoting collaboration across functions. This role requires strong leadership, organizational, and interpersonal skills to maintain operational continuity and uphold program standards.
Essential Job Duties
- Maintain schedules and conduct role calls
- Provide direct oversight for Data collections team members
- Coordinate communications between functional teams
- Draft and maintain administrative paperwork and reports
- Double check work products for accuracy and completeness
Qualifications
1-2 years of related job experienceFluent in English and SpanishMust be US Citizen to be eligible to receive appropriate level security clearanceMust have lived in the US for 3 out the past 5 yearsBasic data entry skillsAbility to pass an SSBI government background investigationStrong written and verbal communication skillsMust be able to work independently or within a teamWork Environment
Work is on-site at one of multiple SOSi locationsRequires periods of non-traditional hours including consecutive nights or weekends when necessaryShift work is required as this is a 24 / 7 / 365 days a year operational environmentAbility to work efficiently under deadlines and pressureAbility to keep up in a fast-paced environmentMust be able to work any assigned shiftWorking at SOSi
All interested individuals will receive consideration and will not be discriminated against for any reason.