Senior Director, Member Success - US Based Remote Opportunity

Senior Director, Member Success

Do you have a passion for higher education? Do you want to make a positive impact on the college admissions process? Our staff help to remove barriers and encourage students to forge their path to a better future. Common App is a national not-for-profit organization dedicated to the pursuit of access, equity, and integrity in the college admission process. Each year we support more than 1 million students, one-third of whom are first-generation, as they apply to our more than 1100 diverse member colleges & universities using the Common App's free online application.

If you are an experienced member success and operations professional and want to be part of a mission-driven non-profit that uses innovative technology to advance the college admission process, Common App may be a great match for you. Common App is currently searching for a Senior Director, Member Success.

As the leader of the Member Success team, reporting to the VP, Member and Learner Success, this position will be responsible for overseeing all facets of member success for implementing and current members to ensure that they have a high-quality experience that maximizes the value of their use of Common App.

The Senior Director will also oversee our efforts to implement and maintain state and system-level initiatives in partnership with the Network Growth State Partnerships team. The Senior Director will craft and implement a comprehensive member services strategy that includes management of current and future external engagement strategies, including Common App Advisory groups, Illuminate, and communities of practice. In partnership with Product Strategy, Marketing, and other key internal collaborators, they will create and manage channels for member and learner feedback to guide product and service enhancements and orchestrate the launch of new products. The Senior Director manages three teams : Member Implementation, Member Operations, and Member Services.