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Pier Agent - Margaritaville At Sea Cruise
Pier Agent - Margaritaville At Sea CruiseSMS International Shore Operations • Port of Palm Beach, Riviera Beach, FL, US
Pier Agent - Margaritaville At Sea Cruise

Pier Agent - Margaritaville At Sea Cruise

SMS International Shore Operations • Port of Palm Beach, Riviera Beach, FL, US
Hace más de 30 días
Tipo de contrato
  • A tiempo parcial
Descripción del trabajo

Interviews will be held on Thursday, July 11 from 10 AM to 2 PM at 1 East 11th St, Riviera Beach FL 33404 (2nd floor of Cruise Terminal).

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

  • Meet and greet guests cordially, responding to their inquiries in a knowledgeable and pleasant manner as well as assisting and directing debarkation and embarkation of guest.
  • Selling cruise packages and ear commission.
  • Monitors the flow of traffic in the luggage area, including U.S. Customs and Border Protection (CBP) areas.
  • Guides the flow of traffic throughout the terminal, including: secure areas, walkways, check–in areas, gangways and elevators/escalators and direct guests accordingly.
  • Answers general questions in an accurate and pleasant manner and provides pertinent information regarding boarding and sailing; takes the initiative to assist guests.
  • Escorts guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation.
  • Escorts and monitors guests pending boarding status or requiring additional documentation.
  • Gathers data for various embarkation processes to include registration flow and timetables; reports findings to management, as established.
  • Assists guests with locating luggage and completing lost luggage forms, when necessary.
  • Reviews and verifies validity of all travel documents presented by guests for check-in.
  • Inputs guest travel information using the registration system and checks in each guest upon arrival. Ensures required information is accurately processed and/or paperwork is completed.
  • Provides guests with stateroom keys and pertinent boarding information, according to department manual and training.
  • Prepares the terminal and check-in area by organizing required furniture, equipment, manifests and other related materials. Clears and organizes workstations and/or areas daily and submits relevant paperwork to appropriate personnel.
  • Performs other job related duties as assigned.

QUALIFICATIONS:

Education:

  • High School Diploma or equivalent.

Experience:

  • Minimum of one-year experience in a customer service/logistics environment, preferably in the travel industry.
  • Sales experience is strongly preferred.

Knowledge, Skills & Abilities:

  • Must have open availability, rotating schedule every other day.
  • Demonstrated ability to communicate in English, sufficient to provide information and answer general questions.
  • Knowledge of, or ability to learn practical computer skills to accurately register guests and navigate screens to perform computer based functions.
  • Good organizational and customer service skills.
  • Ability to work effectively in a multi-tasked, fast-paced environment in front of large groups.
  • Required to be available on weekends, after hours, and on short notice, as requested by management.

WORK CONDITIONS/ PHYSICAL DEMANDS & TRAVEL:

  • Position includes frequent standing, walking, lifting, pushing and pulling for up to 6 hour increments on average.
  • Ability to safely maneuver wheelchairs; includes pushing and pulling guests on wheelchairs through all terminal areas and up and down ramps.
  • Ability to physically transfer or assist passengers in/out of wheelchair, whose weight is approximately 100-300 lbs.
  • Ability to stoop, kneel, bend, crouch, lift or carry.
  • Position is exposed to indoor/outdoor work environment at piers and terminal locations under varying weather conditions.
  • Flexibility to work hours ranging from 5:00am – 4:00pm or until ships departures; includes weekdays, weekends and holidays in various ports as assigned.
  • Must have the ability to perform the essential functions of the job with or without reasonable accommodation.
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Pier Agent - Margaritaville At Sea Cruise • Port of Palm Beach, Riviera Beach, FL, US

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