Onboarding Project Manager - Healthcare

Job Description

Job Description

Description :

CENTEGIX® is the industry leader in wearable safety technology for healthcare, education, government, and commercial workplaces with nearly 700,000 badges in use. The cloud-based CENTEGIX Safety Platform™ initiates the fastest response time for emergencies, from the everyday to the extreme. Leaders in nearly 15,000 locations nationwide trust CENTEGIX's innovative safety solutions to empower and protect people (every day).

PURPOSE :

You have the opportunity to make a real difference! Join a passionate, technology savvy team with a mission that is truly life-saving. As an Onboarding Project Manager, you are the face of CENTEGIX™ and will act as the primary point of contact for new clients implementing any component of our Safety Platform and / or existing clients that are moving to our new technology platform. The conversion process consists of many steps and logistics to coordinate not only with the client but internally with our departments as well. The most important part of the conversion process is to provide uninterrupted service of CrisisAlert.

As an ideal candidate, you are passionate about being customer focused. You are outgoing, organized and provide top-notch service to our customers over the phone, in person, and using written communications. You will play a key role in assisting leadership to create and deliver the Customer Experience Strategy for CENTEGIX™ and provide input for continuous improvement across departments.

POSITION RESPONSIBILITIES :

• Project Management : Manage and lead the end-to-end customer onboarding and implementation process for new Safety Platform and conversion customers, from initial planning and kickoff to final delivery and handoff to support teams

Act as the SME, fielding questions from customers and recommending best practices based on the district nuances and where they are in the conversion process.

Drive results, execute projects with excellence, deliver outcomes and achieve goals efficiently.

Drive documentation creation and improvement to match the needs of the business

Requirements :

What’s in it for you?

CENTEGIX is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CENTEGIX are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate