Systems Administrator Onsite Winston Salem NC

Job Summary

The Technical Solutions Engineer plays a key role in pre-sales activities, new client onboarding, and post-sale technical engagement. This position supports the sales team by providing technical validation during the sales cycle and then transitions to a hands-on role during onboarding, configuration, and support. This individual will also work closely with internal teams on IT projects, systems administration, and escalated ticket resolutions to ensure high-quality service delivery and client satisfaction.

The ideal candidate is both people and process oriented, capable of clearly communicating technical concepts, and willing to get hands-on with systems and infrastructure throughout the customer lifecycle. This is a hybrid role that blends pre-sales support with technical expertise and service delivery.

Essential Job Functions

• Participate in sales calls and on-site meetings as a technical resource to validate managed service offerings and address client infrastructure questions
• Assist with client technical discovery, including environment assessments and documenting key system configurations during onboarding
• Coordinate and support the technical aspects of onboarding new managed services clients, including initial configuration, integrations, and handoffs to operations
• Provide ongoing systems administration and support for client environments, including cloud services, Microsoft 365, backups, networking, and security tools
• Work with internal teams to support and implement client projects, infrastructure upgrades, and service improvements
• Assist in troubleshooting escalated Level 2–3 issues across systems, networks, and applications
• Monitor RMM / NMS alerts and respond according to established SLAs
• Create, maintain, and contribute to internal documentation and knowledge base (SOPs, runbooks, client records)
• Participate in service reviews, QA processes, and technical discussions to enhance team performance and customer satisfaction
• Support improvements to onboarding workflows, project delivery standards, and cross-functional coordination

Knowledge, Skills and Abilities

Education and Experience

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