Service Manager

A company is looking for a Service Manager I to manage and lead a team of Field Engineers in delivering quality IT support to clients.

Key Responsibilities

Act as an escalation point for critical client issues and manage communication with customers

Mentor and motivate team members while managing performance and ensuring adherence to service level objectives

Oversee scheduling, time management, and service backlog to ensure efficient operations and high performance

Required Qualifications

3+ years of relevant technical experience

3+ years of relevant management or leadership experience, or completion of a leadership academy

Experience in supporting infrastructure environments and managing technologies such as Windows Server and Microsoft 365

Knowledge of ITIL standards, with ITIL Foundations V3 or V4 certification highly desired

Demonstrable experience in incident, problem, and change management