Technical Analyst

A company is looking for a Technical Analyst who will be responsible for installing and troubleshooting technical issues for customers.

Key Responsibilities

Collaborate with Customer Success Analyst for Test and Turn Up (TTU) and cutover dispatches

Host bridge calls with vendors to facilitate network cutovers and update tickets accurately

Organize job completion status communication and follow up on carrier issues until resolved

Required Qualifications, Training, and Education

High School diploma or GED; associate degree in a relevant field or equivalent experience preferred

Two years of IT, Network Operations (Voice / Data Solutions), and customer support experience

Experience with telephone networks (POTS and VoIP) and advanced networking technologies

Knowledge of protocol and packet analysis, as well as switching and routing protocols

Background in cloud-based communication solutions like Office 365 and Microsoft Teams