Manager, Product Management - Technical

Manager, Product Management - Technical

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

The Payment Enablement program provides a suite of value-added switching services to each qualified transaction processed by Mastercard, increasing the security, accessibility, and simplicity of data for participating customers.

Role & Responsibilities

All staff at Mastercard are expected to demonstrate 'Mastercard Way' cultural values every day - own it, simplify it, sense of urgency, thoughtful risk-taking, unlock potential, and be inclusive with a relentless focus on our customers. As a Manager, Product Manager - Technical at Mastercard, you are expected to perform the following general responsibilities :

• Responsible for developing inspiring platform / product visions, derived from business needs, market opportunities, and technology trends
• Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform / product roadmap
• Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements
• Incorporating company strategy and technical standards into the work done by the team, showing how their work ties into the goals of Mastercard
• Collects and shares user stories with engineering teams
• Acts as the voice of the business customer and accountable for the platform services
• Sets the vision and direction for sets of features
• Leads individual contributors who are conceptualizing the one-to-two-year view of how the platform product portfolio solves business and customer needs
• Exhibits expertise across multiple platform products and builds tight connections to resources to drive overall strategy and teams inside your organization while influencing those outside your organization to deliver the expected results
• Dives deep into the work of your team and identify short-and-medium-term risks to platform product development and segment adoption, while proposing solutions to address them
• Continuously monitors feature development and associated defects at the platform product level as well as runtime operational metrics for in market capabilities
• Makes trade-off decisions as required and shares best practice with other Mastercard teams
• Manage escalations, assess the alternative to resolve (path to green) and build a plan for resolution
• Own and deliver on post-launch reviews and customer feedback, drives the associated actions, and incorporates feedback into the future launch plans
• Engages with business customers to identify key platform product issues; solicits feedback on platform product roadmap
• Leverages data analysis skills to research difficult or ambiguous problems, leading cross-disciplinary teams where necessary and communicating recommendations to senior leadership
• Oversees team-wide product operations, leads junior PM-Ts who may own individual components, and coordinates team-wide improvement goals
• Provides regular coaching and feedback to direct reports to help grow individual functional skills and leadership capabilities, with support from senior managers
• Sets goals for individuals to achieve department or function level goals

All About You

Understands and can explain the business context and the associated customer use cases

Proficient at grooming user stories, setting entrance / exit criteria and prioritizing a platform product backlog

Continuously build a strong network of people across the company

Understands the technologies supporting the platform product and can hold your own in debates with other PM-Ts, TPMs, SDEs, and SPMs

Recognize discordant views and take part in constructive dialog to resolve them

Verbal and written communication is clear and concise

Improve team processes that accelerate delivery, drive innovation, lower costs, and improve quality

Demonstrates an understanding of our performance and leadership bar and effectively applies it to hiring decisions

Demonstrated experience as a people manager with the ability to attract, recruit, and develop technical talent

Bachelor's degree in software engineering, computer science, information technology or related discipline preferred, or equivalent work experience

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role.

In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

Pay Ranges

O'Fallon, Missouri : $119,000 - $190,000 USD