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Correspondence Supervisor

Correspondence Supervisor

Triad Financial Services IncJacksonville, FL, US
Hace 7 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Position Overview

Triad Financial Services is a leading provider of financial services and solutions, serving clients nationwide. We are seeking a highly motivated and skilled Correspondence Supervisor to join our growing team.

Essential Functions :

  • Actively lead and mentor Correspondence Specialists
  • Supervise and train team for growth and development. Ensuring associates are qualified and trained in assigned position .
  • Create productivity standards and manage team to set metrics
  • Report to upper management complaint trending with root cause
  • Work with other lines of business to manage complaint handling
  • Conduct performance evaluations that are timely and constructive.
  • Identify opportunities to update or improve procedures and makes recommendations.
  • Logging, scanning, and tracking requests in our system of record, MSP / Black Knight

Minimum Qualifications :

  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
  • 3+ years in a management role preferred
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given
  • Must be able to type at a rate at least 50 WPM
  • Excellent computer proficiency (MS Office Word, Excel and Outlook+
  • Prior mortgage experience required
  • Excellent leadership and interpersonal skills.

    • Physical Demand :

  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and / or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
  • Able to sit at a work station for prolonged periods of time

    • PId170f1f12afc-31181-38911509

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    Supervisor • Jacksonville, FL, US

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