Staff, Enterprise Knowledge Product Manager

Staff, Enterprise Knowledge Manager

Welcome to Warner Bros. Discovery the stuff dreams are made of. When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next. From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role... The Staff, Enterprise Knowledge Manager will play a pivotal role in managing and optimizing the knowledge management processes within the Enterprise Service Management Office (ESMO) organization and will be responsible for structuring knowledge across various departments beyond IT, such as HR and P2P, to ensure consistency and accessibility across the enterprise. This role will require the creation of distinct knowledge bases for different functional areas like Enterprise Systems and Engineering. This position is based in Atlanta and is responsible for ensuring the effective capture, organization, and dissemination of knowledge to enhance service delivery, operational efficiency, and knowledge base accuracy. The role requires a deep understanding of ServiceNow and Knowledge Management principles and practices, as well as the ability to drive strategic initiatives that improve knowledge management practices.

Your Role Accountabilities...

KNOWLEDGE MANAGEMENT STRATEGY (30%)

• Develop and implement knowledge management strategies that align with the organization's transformation goals.
• Maintain an enterprise-wide perspective of knowledge management, including, but not limited to, IT, HR, and P2P.
• Structure knowledge across various departments beyond IT, such as HR and P2P, to ensure consistency and accessibility across the enterprise.
• Implement processes and systems that consider the need for distinct knowledge bases for different functional areas across the enterprise, like Enterprise Systems and Engineering.
• Lead organizing knowledge on knowledge areas rather than organizational structure.
• Oversee the development and maintenance of knowledge management roadmaps.
• Collaborate with senior leadership to define the strategic direction of knowledge management operations.
• Identify and evaluate emerging technologies to drive innovation within the knowledge management process, including AI, AI chatbots, self-service, and emerging technologies.

PROCESS OPTIMIZATION (25%)

STAKEHOLDER ENGAGEMENT (20%)

CONTINUOUS IMPROVEMENT (5%)

Qualifications & Experiences...

Not Required but preferred experience :

How We Get Things Done This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com / guiding-principles / along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law. If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and / or recruitment process, please visit our accessibility page for instructions to submit your request.