Personal Banker II

Job Summary Overview

The position is responsible for all Teller, Senior Teller, and Personal Banker I accountability (Required to assist on the teller line, greet members in the lobby, and to assist members with all inquiry types and loan needs etc.).

Essential Job Functions

•Achieves individual sales goals and contribute to the success of the branch by doing the following:

oClearly listens to the concerns of a customer and be able to address their needs, emphasizing the features of products that help solve a member’s concern, problem, or future need.

oHave effective conversations with members about additional loan protection products.

oDevelops and maintains interpersonal skills to work with a wide variety of people each while building relationships. Must be able to demonstrate the ability to connect and build rapport quickly.

oDisplays confidence and strong self-assuredness to ensure success while communicating with members.

oUses consultative sales techniques to proactively offer products and services that are in the member's best interest to help them achieve financial success. This includes consultative analysis of credit profiles, account history etc. and makes recommendations regarding account and lending services.

oProactively offers products and services that are in the member’s best interest to help them achieve financial success.

oCompletes service calls and/or other outbound call efforts. (Calls will periodically be evaluated and recorded).

oUnderstands the offerings and provide referrals to business partners, including Elavon, Arizona Group, and Member’s Auto Center.

•Opens all types of consumer accounts, including trusts.

•Opens business accounts, including the following:

oSimple Business Trusts.

oDBA.

oLLC.

oCorporation.

oPartnership.

oGeneral Partnership.

oNon-Profit.

•Manages a book of business to include new business and consumer accounts and assist with account servicing needs.

•Serves as consumer lending expert for all loan types with emphasis in home equity and business credit card products: offer guidance, process applications, fund loans, and refer to 1st mortgage (MLO), Business Banking, and Commercial Loan teams when appropriate.

•Creates relationships with new business members and serve as a relationship.

omanager for their needs moving forward.

•Maintains knowledge in all business banking operational procedures.

•Engages a Senior Banker III when needed to complete more complex business account openings.

•Speaks to the benefits of treasury management services and answer general questions.Sends new referrals and complex questions to a senior banker III.

•Understands the business banking platform benefits and functionality.

•Reviews and approves Power of Attorney documentation to authorize transactions.

•Must demonstrate must leadership skills and coach/mentor peers as needed.

•Serves as an escalation and problem resolution expert. Must be willing to take over escalated scenarios on behalf of peers. Must display the ability to make good business decisions.

•Responsible to open and close the branch in management’s absence.

•Provides regular training and feedback to the branch staff about identifying and executes equity referral opportunities.

•Responsible to make recommendations and actively partners with branch management and residential/commercial teams to ensure branch Equity loan, 1st Mortgage, and business referral goals are achieved.

•May be required to attend offsite meetings with business banking members.

•Completes cash audits as needed.

•Maintains a good understanding of the check hold policy for consumer and business accounts to review and approves member checks.

•Performs other job-related duties as assigned.

Position Required Qualifications

Minimum Education and Experience

High School diploma or general education degree (GED) and two (2) years’ experience in a financial institution with experience opening new accounts, completing loan applications/funding or any equivalent experience in business banking. One (1) year as a Personal Banker or Consumer Lending Experience Specialist with Arizona Financial may be substituted for two (2) years’ experience in a financial institution.

Knowledge, Skills, and Abilities

Knowledge of computers.Ability to type 25 words per minute.Ability to read, write, speak, and use proper grammar in English.Ability to read, interpret, and analyze written instructions, correspondence, and procedure manuals.Ability to write simple business correspondence. Ability to communicate verbally both in person and on the telephone. Ability to speak effectively to members regarding common inquiries or complaints.Ability to apply common sense understanding when dealing with problems involving variable in standardized situations.Ability to add, subtract, multiply and divide using whole numbers, common fractions, and decimals.

Licenses, Training, and Certifications Required

In compliance with the federal Secure and Fair Enforcement for Mortgage Licensing (S.A.F.E.) Act of 2008, Arizona Financial employees acting as Mortgage Loan Originators (MLO) must be registered with the Nationwide Mortgage Licensing System and Registry (NMLS or Registry) and obtain a unique identifier (NMLS Number).

Prior to performing MLO duties, the registration process requires a MLO applicant to:

1. Electronically submit to the Registry personal and employment information as well as authorize and attest to the accuracy of the information submitted;

2. Submit fingerprints to the NMLS for an FBI criminal background check; and

3. Receive clearance from Arizona Financial based on the FBI background check results.

Applicants with certain criminal convictions, including but not limited to crimes involving dishonesty or fraud, or crimes involving financial services or a financial services related business, will not qualify for the MLO designation.

After successful registration, clearance by Employee Services and having an assigned NMLS number, employees may perform MLO functions which include:

1.Taking a residential mortgage loan application; and

2.Offering or discussing the terms of a residential mortgage loan.

To maintain MLO registration and the ability to perform these functions, a MLO must:

1. Renew registration on an annual basis during the annual renewal period (November 1 through December 31; and

2. Update any changes to his/her registration information.

The MLO’s registration and employment status will be available to the public from the Registry.

A registered MLO will provide his or her unique identifier/NMLS Number:

1.Upon request;

2.Before acting as a MLO; and

3.Through the initial written communication with a member/residential mortgage loan applicant.

MLOs routinely handle confidential member information and have strict requirements for maintaining the confidentiality and non-disclosure of that information.

Preferred Qualifications

None.

Hybrid Work Environment and Physical Demands

The employee is occasionally required to stand, walk, climb or balance; stop, kneel, crouch or crawl. The employee is regularly required to sit; use hands to finger keys accurately when using calculator machines or computer keyboards; reach with hands and arms. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distant vision, peripheral vision, depth perception, ability to adjust focus. The noise level in the work environment is usually moderate. Must be able to travel independently to departments and branch locations.