Customer Service Agent

A company is looking for a Customer Care Executive to serve as a primary point of contact for Veterans regarding their VA Medical Disability Examination.

Key Responsibilities

Answer inbound calls and provide assistance in a courteous and professional manner

Schedule and reschedule appointments for C&P exams while confirming required details

Document interactions accurately in the CRM system and resolve inquiries as per established guidelines

Required Qualifications

Education : High school diploma or GED required (Associate's degree preferred)

Experience : 2-3 years of customer service experience, preferably in a contact center

Language : Ability to read and speak English clearly and fluently