Program Manager, Learning & Development, Amazon Fresh Learning & Development

The Amazon Fresh Learning & Development team drives operational excellence through innovative, scalable training solutions. We're seeking an exceptional Program Manager to join our dynamic, fast-paced environment where we constantly raise the bar on talent development. In this role, you'll design and deliver impactful learning programs that empower Associates and Leaders across our Grocery operations. You'll collaborate with cross-functional teams, using data and technology to create experiences that enhance performance and support Amazon's customer-centric mission.

As a key team member, you'll navigate a complex, matrixed organization to continuously improve our learning content and processes. At Amazon, we're working to be the most customer-centric company on earth and in this role, you'll have the opportunity to shape the future of one of Amazon's fastest-growing businesses. If you're passionate about developing people, thrive in ambiguity, and want to make a significant impact on our grocery operations, we want you on our team. Join us in making history at Amazon Fresh.

Key job responsibilities

• Leading the end-to-end development and implantation of learning programs that drive operational excellence across multiple grocery businesses
• Design eLearning modules, knowledge assessments, and other performance support resources.
• Designing and implementing measurement strategies to evaluate program effectiveness and drive continuous improvement
• Building and maintaining strong partnerships with stakeholders across regions and functions to align learning solutions with business priorities
• Creating scalable mechanisms for program adoption, quality control, and impact measurement
• Managing cross-functional projects through all stages from initiation to closeout
• Developing data-driven insights to inform program strategy and demonstrate business impact
• Championing associate development needs while balancing business requirements and operational constraints

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.