Sr. Manager, Merchant Engagement
Askuity is a retail analytics software company operating as a division within The Home Depot (THD). Through our supplier analytics program, Askuity's mission is to enable suppliers and merchants at The Home Depot to make profitable, data-driven decisions and drive real-time execution. The Sr. Manager, Merchant Engagement is a strategic leader responsible for developing and executing business processes, systems, and engagement strategies that advance the goals of The Home Depot's Supplier Analytics Program. This role ensures alignment with the company's overall merchandising strategy, driving measurable improvements in merchant / supplier collaboration, contract renewals, and overall program adoption. Leading the Supplier Analytics Program efforts at the SSC in ATL, the Senior Manager, Merchant Engagement oversees a team that innovates, executes, and continuously optimizes strategies that support Program priorities.
Key Responsibilities :
- Develop and execute merchant engagement strategies aligned with Supplier Analytics Program goals
- Define and implement engagement strategies that enhance merchant-supplier collaboration
- Ensure initiatives align with broader merchandising priorities and deliver measurable business value
- Apply strategic thinking, process design, and quantitative analysis to drive improvements
- Influence stakeholders to drive cross-functional alignment and program engagement
- Act as a trusted advisor to leadership, providing data-driven insights that shape decisions
- Partner across leadership and cross-functional teams to drive alignment and momentum
- Drive monetization and renewals
- Drive the overall monetization strategy to ensure broad supplier participation in alignment with current and new program capabilities
- Develop and execute renewal strategies, ensuring supplier retention and program monetization
- Build and lead a high-performing team
- Lead, coach, and mentor team members to maximize their impact
- Foster a culture of innovation, accountability, and professional growth
- Provide strategic direction while supporting tactical execution of daily deliverables
- Act as a thought leader and mentor to enhance organizational expertise
Competencies :
Drives engagementOrganizational savvyStrategic mindsetPlans and alignsCollaboratesSkills :
Expertise in business process design and executionStrong presentation and facilitation skillsAbility to manage cross-functional teams and build organizational alignmentWorking knowledge of technology project lifecycles and systems that support merchandisingStrong leadership presence, capable of influencing across all levels of the organizationSkilled in change management, with proven ability to manage large, cross-functional initiativesBusiness acumen with deep understanding of retail, supplier engagement, and merchandising processesDirect Manager / Direct Reports :
This position will have direct reportsThis position reports into the Director, Customer Success at the Askuity division in TorontoTravel Requirements :
Limited; occasional travel may be required (Physical Requirements :
Extended SittingRepetitive TasksWorking Conditions :
Working in an office setting : computer work, camera on virtual meetingsMinimum Education :
Bachelor's degree required in Business, Analytics, or related field.Minimum Years of Work Experience :
8+ years of relevant experienceMinimum Leadership Experience :
5+ years of leading teams and cross-functional projectsCertifications :
None requiredOther Requirements / Assets :
MBA preferredExperience driving large-scale change management initiatives in complex organizationsRetail / merchandising experience strongly preferredStrategic mindset with the ability to design and implement forward-looking engagement modelsData-driven decision-making, leveraging insights to improve adoption, renewals, and program successWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.