MA-Clinical Support Coordinator

Why Join Grace at Home?

Grace at Home is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care.

$500 Sign-On Bonus!

Overview

The Medical Assistant - Clinical Support Coordinator provides direct patient contact in support of the Primary Care Provider to complete patient triage, and medication reconciliation, and provide orders to Assisted Living facility staff as director by the Primary Care Provider. This role facilitates communication and patient care as the main liaison between the assisted living staff and the primary care provider.

Duties & Responsibilities

• Demonstrates kindness and compassion in all patient interactions
• Coordinates care with providers for patients residing in assisted living facilities
• Work with our Assisted living partner staff to coordinate patient care needs
• Collects and documents vital signs, histories, and screenings
• Provides instruction to the patient regarding medications and diet
• Authorizes prescription refills as directed
• Facilitates the completion of needed documentation with patients/POAs
• Coordinates the distribution of remote patient monitoring (RPM) equipment
• Tracks and reports RPM results to providers
• Completes medication reconciliations for assisted living facilities
• Performs phlebotomy and correctly processes specimens
• Cleans and maintains treatment rooms and equipment
• Coordinates follow-up appointments with patients
• Performs quality controls and equipment checks.

Qualifications

• Certified Medical Assistant
• 1 year of experience preferred
• Current BLS certification for healthcare providers preferred
• High School Diploma/Equivalency required
• Experience in primary care, family practice, internal medicine, urgent care or ER preferred

The working environment and physical requirements of the job include:

Work is performed indoors in an Assisted Living Community setting with air conditioning, artificial light, and an open workspace.

In this position you will need to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 10 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculators, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.

Our Benefits

Financial Well-being

• Competitive Compensation: We offer competitive salaries to attract and retain the best talent.
• 401(k) with Employer Match: Plan for your future with our 401(k) plan and a generous 4% employer match.

Health and Wellness

• Comprehensive Medical Plan: We proudly offer a comprehensive medical option with an employer contribution.
• Dental & Vision Coverage: Maintain your oral and eye health with our employer-paid dental and vision plans via MetLife.
• Employer-Paid Insurance: Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance are provided at no cost to you.
• Generous Paid Time Off: Enjoy ample time off for rest and rejuvenation with generous PTO, holidays, and wellness time.

Additional Perks

• Continuing Medical Education (CME) Allowance for APPs: Stay at the forefront of your field with our CME allowance.
• Commuter Benefits: Save on your commute with our commuter benefits program.
• Mileage Reimbursement: Get reimbursed for work-related travel expenses.

Equal Opportunity & Reasonable Accommodation Statement

Grace at Home is an Equal Opportunity Employer committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

If you require reasonable accommodation during the application or employment process, please contact Human Resources.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.