Facilities Services Coordinator

Facilities Management Services Coordinator

This position provides the delivery of Facilities Management services to operate and maintain a portfolio of sites within the department through a variety of activities, audits, and workspace-related tasks, exhibiting strong customer relationship and communication skills with all levels of the organizational chart. This position serves as the first-level point-of-contact for facility queries and escalations and successfully coordinates the resolution of activities associated with all building services including, but not limited to : maintenance and repair, vendor services, work order management, workspace resources, small project management, procurement and finance.

Essential job functions include responding promptly to internal customer inquiries, ensuring general safety of facilities and related workers, managing and monitoring facility service providers including mechanical systems, building envelope, fire and life safety, janitorial, landscaping, pest control, waste management, vending, and furniture. Performs light maintenance and repair tasks, performs related administrative duties including procuring quotes for goods and services, entering requisitions for purchase orders, and reconciling P-Card accounts. Coordinates small construction / renovation projects and staff relocations. Documents work related activities in the work asset management system. Assists other staff with oversight of buildings and divisions as needed. Performs other related job duties as assigned.

Minimum requirements to perform work include an associate degree from an accredited school and two (2) years of related work experience. Preferred qualifications include active membership and participation in a Facilities Management or Commercial Real Estate industry association, awarded credential(s) from a Facilities Management, Commercial Real Estate, or Sustainability organization, and prior experience as a Facilities Coordinator or Manager, service vendor account manager, hotel concierge or front desk manager, or other high-volume customer-facing service liaison. Licenses, certifications, or registrations include a valid driver's license and must obtain and maintain a City Driver's Permit.

Knowledge, skills, and abilities include skill in using computers, spreadsheets, databases, word processing, and flow charting; skill in general troubleshooting processes and root-cause identification; ability to work independently; ability to read and interpret blueprints and building schematics; ability to establish collaborative working relationships with other employees; and ability to communicate effectively, both verbally and in writing, with all levels of the organizational chart.

Physical demands of this position are variable and involve both sitting and standing / walking for extended periods. The position frequently lifts and moves up to 20 pounds and occasionally lifts and moves up to 50 pounds. Loads over 50 pounds are rarely encountered and are addressed with assistance, either equipment or other staff. Additionally, the following physical abilities are required : balancing, climbing, crawling, crouching, feeling, manual dexterity, grasping, handling, perceiving sounds at normal speaking levels, distinguishing among sounds, kneeling, lifting, mental acuity, pulling, pushing, reaching, repetitive motion, speaking, standing, stooping, talking, visual acuity in data / color / observations / equipment / inspections, and walking.

Work is performed in various work environments including commercial office spaces, mechanical equipment rooms, workshops, warehouses, and out in the elements. Work may be performed around chemicals, solvents, dust, mold, in low lighting, or with low or irregular physical clearances. Appropriate personal protective equipment is required. Work typically occurs during normal business hours. Occasional early morning, evening, and weekend emergency responses may be required.