Representative II, Customer Service Operations

Customer Service Operations Representative

Customer Service is responsible for establishing, maintaining, and enhancing customer business through contract administration, customer orders, and problem resolution. The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research, and order problem / dispute resolution.

Responsibilities

Offer professional and timely service as a representative of Cardinal Health at-Home.

• Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions.
• Provide problem resolution for order issues in a timely manner.

Qualifications

High School diploma, GED or equivalent, or equivalent work experience, preferred.

2-4 years' experience in Customer Service preferred.

Prior computer experience using Microsoft Office systems required.

Team-oriented mindset.

Demonstrate a passion for healthcare.

Strong organizational skills and attention to detail.

What is expected of you and others at this level

Applies acquired job skills and company policies and procedures to complete standard tasks.

Works on routine assignments that require basic problem resolution.

Refers to policies and past practices for guidance, including usage of SOP's and written instructions.

Receives general direction on standard work; receives detailed instruction on new assignments.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consults with supervisor or senior peers on complex and unusual problems.

Consult