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Customer Service Assistant
Customer Service AssistantU.S. Legal Support • CA-Woodland Hills - 21051 Warner Center Lane, Woodland Hills, CA, US
Customer Service Assistant

Customer Service Assistant

U.S. Legal Support • CA-Woodland Hills - 21051 Warner Center Lane, Woodland Hills, CA, US
Hace 3 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

🎉 Customer Service Assistant (Onsite) — Woodland Hills, CA

Are you detail-oriented, customer-service driven, and super adaptable? Do you enjoy multitasking, problem-solving, and thinking critically (without breaking a sweat)?

U.S. Legal Support is looking for a Customer Service Assistant who’s a proactive problem solver, an active listener, and an excellent communicator. If you bring a positive attitude and a passion for helping others, come join our legal services team onsite in Woodland Hills, California!

📍 Location: Woodland Hills, CA (Onsite)
🕒 Schedule: Monday – Friday | 8:00 AM – 5:00 PM

🌟 What You’ll Do (Your Daily “Get-It-Done” List)

Customer Service Assistant Job Functions

  • Support Client Service Specialists (CSS) with client communications to help obtain records
  • Follow up with clients on needed actions (e.g., fee approvals, authorizations, no record notifications)
  • Manage incoming invoices and correspondence
  • Handle calls and emails from agents or field contacts
  • Research incomplete or missing contact information for facilities
  • Make expediting calls for urgent requests, client follow-ups, and problem records
  • Monitor and respond to CSR emails and voicemails
  • Troubleshoot and research missing records and escalate as needed

💳 Custodian Invoicing (Accuracy = Your Superpower)

  • Confirm invoice amounts align with record request limits
  • Process payments via check or credit card
  • Log credit card payments and verify check clearances
  • Provide payment documentation for internal or client use

✉️ Custodian Correspondence (Stay Organized, Stay Ahead)

  • Research purpose of correspondence
  • Coordinate directly with facilities or track items for internal CSR review

🎁 Perks & Benefits (Yes, Pets Count 🐾)

We provide our Customer Service Assistants with family- and pet-friendly benefits, including Medical, Dental, Vision, Paid Parental Leave, LifeLock, fun team-building activities, and much more!

✅ Requirements (Nice & Simple)

To qualify, all you need is:

  • High school diploma
  • At least 2 years of customer service experience
  • Ability to communicate effectively by phone and email
  • Legal or administrative experience is a plus!

🚀 Apply Today!

Discover why we recently earned the Happiest Employees Award two years in a row:
👉 https://www.comparably.com/companies/u-s-legal-support

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Customer Service Assistant • CA-Woodland Hills - 21051 Warner Center Lane, Woodland Hills, CA, US

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