🎉 Customer Service Assistant (Onsite) — Woodland Hills, CA
Are you detail-oriented, customer-service driven, and super adaptable? Do you enjoy multitasking, problem-solving, and thinking critically (without breaking a sweat)?
U.S. Legal Support is looking for a Customer Service Assistant who’s a proactive problem solver, an active listener, and an excellent communicator. If you bring a positive attitude and a passion for helping others, come join our legal services team onsite in Woodland Hills, California!
📍 Location: Woodland Hills, CA (Onsite)
🕒 Schedule: Monday – Friday | 8:00 AM – 5:00 PM
🌟 What You’ll Do (Your Daily “Get-It-Done” List)
Customer Service Assistant Job Functions
- Support Client Service Specialists (CSS) with client communications to help obtain records
- Follow up with clients on needed actions (e.g., fee approvals, authorizations, no record notifications)
- Manage incoming invoices and correspondence
- Handle calls and emails from agents or field contacts
- Research incomplete or missing contact information for facilities
- Make expediting calls for urgent requests, client follow-ups, and problem records
- Monitor and respond to CSR emails and voicemails
- Troubleshoot and research missing records and escalate as needed
💳 Custodian Invoicing (Accuracy = Your Superpower)
- Confirm invoice amounts align with record request limits
- Process payments via check or credit card
- Log credit card payments and verify check clearances
- Provide payment documentation for internal or client use
✉️ Custodian Correspondence (Stay Organized, Stay Ahead)
- Research purpose of correspondence
- Coordinate directly with facilities or track items for internal CSR review
🎁 Perks & Benefits (Yes, Pets Count 🐾)
We provide our Customer Service Assistants with family- and pet-friendly benefits, including Medical, Dental, Vision, Paid Parental Leave, LifeLock, fun team-building activities, and much more!
✅ Requirements (Nice & Simple)
To qualify, all you need is:
- High school diploma
- At least 2 years of customer service experience
- Ability to communicate effectively by phone and email
- Legal or administrative experience is a plus!
🚀 Apply Today!
Discover why we recently earned the Happiest Employees Award two years in a row:
👉 https://www.comparably.com/companies/u-s-legal-support