Director, Learning Experience Design

## Director, Learning Experience Design

• Partner with L&D peers and key business stakeholders to co-create the annual strategic learning agenda, defining vision, OKRs, operating, and governance models, and ensure seamless integration and execution across business and learning initiatives
• Run a well-managed team to deliver exceptional learning experiences and optimize resource allocation to achieve the broader strategy
• Design learning experiences and solutions that align with trends and business needs and leverage the principles of adult learning science, experiential learning, and human-centered design to inform innovation
• Project manage multiple initiatives, calibrating your team to deliver high-quality results against the pace of business needs and reality of business constraints
• Manage project scope, timelines, and budget, identifying and mitigating risks or escalating as necessary
• Establish and monitor key learning performance metrics to measure and enhance business impact, using data to drive continuous improvement
• Implement feedback loops to gather user insights and measure satisfaction, leveraging this data for refining learning solutions
• Shape and set the tone for team culture by leading rituals, driving inclusion and engagement, and modeling intentional people leadership
• Coach and upskill your team and others to adhere to high-quality standards that elevate the experience of learning
• Keep abreast of learning tech and design trends, empowering your team to craft learning solutions that accommodate diverse learning needs and resonate with learners
• Collaborate on learner communications and external storytelling, sharing insights and outcomes
• Balance delivery modalities to optimize learning solutions
• Experience establishing and leading an Instructional Design Center of Excellence (CoE)
• Ability to develop and execute a comprehensive strategy for instructional design and development
• Strong leadership and management of a team of instructional designers, creative specialists, and leaders
• Strong partnership with senior leaders to understand business needs and translate them into effective learning solutions
• Demonstrated history of defining and implementing robust evaluation models and data analytics to measure the impact of all learning products
• Communicate effectively both written and verbally, with the ability to influence stakeholders, peers, and associates at all levels
• Ability to manage ambiguity, lead through change, and deliver in a matrixed environment
• Bachelor’s Degree
• At least 5 years of experience in instructional design and development
• At least 5 years of experience in project management, program management or a combination (planning, executing, tracking, reporting)
• At least 5 years of experience with client consulting
• At least 5 years of experience in people leadership with 3 or more direct reports
• Advanced degree in Instructional Design, Learning and Development, or Organizational Design / Effectiveness
• At least 10 years of experience in instructional design and development
• At least 10 years of experience in project management, program management or a combination (planning, executing, tracking, reporting)
• At least 10 years of experience with client consulting
• At least 10 years of experience in people leadership including as a leader of leadersCapital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

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