Family Health Advocate

A company is looking for a Family Health Advocate to provide support to members and their families through healthcare navigation and resource facilitation.

Key Responsibilities

Respond to member inquiries regarding eligibility, benefits, claims, and provider searches

Coordinate issue resolution with providers, payers, or third parties for claims and grievances

Provide proactive care guidance and education on healthcare-related inquiries

Required Qualifications

High school diploma or GED

2-year associate's degree in healthcare / health sciences or equivalent experience

Experience in roles such as Health Guide, Medical Assistant, or Pharmacy Technician

Experience in customer service within a healthcare setting

Proven ability to resolve sensitive customer service issues