Night Audit Agent

AC Hotel Irvine is seeking an individual who enjoys hospitality and service to join our team as a Night Audit Agent

Are you an individual who enjoys working within established systems, standards, and procedures and take pride in your ability to provide details and accurate work? Do you enjoy working in a team-oriented culture where providing outstanding and consistent quality service to others is appreciated? Are you attentive to details and have excellent follow through?

If the answer is YES, AC Hotel Irvine, has an opportunity for you!

Job Summary:

The night audit agent balances and reports on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud.

Essential Duties/Responsibilities:

• Audits, balances and reports on any/all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information
• Audits, balances, posts and reports on the front desk transactions to include but not limited to room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed
• Audits, balances and prepares, verifies and reports on room information to provide Rooms Management with a picture of how they are performing. Prepares and inputs statistics and income journal sheets for preparation of daily report
• Balances and closes all bank ticket codes, daily
• Runs night audit final after ensuring all revenues are in balance nightly
• Resolves guest complaints within scope of authority, otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
• Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service

Job requirements:

• Requires general knowledge of accounting and bookkeeping transactions commonly used at comparable hotel or resort
• Must be flexible, available to work weekends and holidays
• Must have excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction

The ideal candidate will have:

• One to two years accounting or Guest Services experience
• Requires attention to detail
• Ability to work under pressure during busy periods
• Team oriented

Physical demands:

While performing the duties of the job the team member frequently stands for sustained periods of time or walks from one work area to another. The team member occasionally stoops, kneels and crouches. The team member regularly talks and hears to answer phones and communicate with guests or staff. Exerts up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The team member is required to have close visual acuity to view telephone console, computer terminal, documents and guests. The team member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned and to make general observations of facilities.

For more information about this hotel and Pacific Hospitality Group (PHG), click on Hotel Portfolio tab and About PHG.