Job Description
The Community Liaison at Valley of the Sun Homecare (VOSH) is responsible for developing and maintaining key referral sources that will refer to our agency on a regular basis. Key referral sources include case managers, discharge planners, directors of nursing, administrators and others who work within skilled nursing, independent living, assisted living and memory care facilities, hospitals and other entities. They will create a bridge between clients, and potential referral sources such as placement agencies, home health, hospice, etc. The Community Liaison will develop and maintain these relationships to increase opportunities for sales.
Duties include:
Seek marketing & sales opportunities through current referral sources
Build relationship from sales standpoint with client contacts as the opportunity presents itself
Establish and maintain professional relationships with current referral sources
Schedule and execute marketing events including health fairs, senior expos and other community events
Make 35 guided in-person sales visits to referral sources a week
Research, identify and cold call 10 accounts per week to establish new referral sources
Conduct 2 lunch & learns a month on why we are the agency of choice for their residents/patients
Attend 2 networking or community events a month
Complete 3 social media posts on all company platforms
Assist Head of Sales with marketing on key accounts
Research, identify and host or sponsor 1 event a quarter that promotes our services
Document in a timely manner all sales call notes in our homecare software program
Participate in weekly 1:1 meeting with supervisor, monthly sales planning meeting, and quarterly caregiver trainings
Submit accurate and timely sales reports on a weekly basis based on appropriate tags and relates to
Coordinate with DOO to schedule community partners as guest speakers for quarterly caregiver trainings
Answers phone, monitors voicemail, and text messages and emails in a timely manner
Provide outstanding customer service at all times to all clients & family members, referral sources, VOSH staff and caregivers
Occasionally fill in on shifts when needed
90% field work
Education, Experience, and Certifications
College degree preferred
2 years of related Sales experience preferred in Home Care, Home Health or Hospice
Current CPR and First Aid certification required
Current driver’s license and automobile insurance required
Current negative TB skin test or clear chest x-ray required
Clear Motor Vehicle Report and background check required
Job Requirements:
Legally authorized to work in the United States
Proficiency with Microsoft Office, Outlook, and web applications
Excellent organizational, customer service, telephone, and interpersonal skills
Ability to connect and interact clearly with seniors
Ability to multi-task independently and raise up concerns in a timely manner
Ability to follow company dress code policy
Must have superior oral and written communication skills
Salary:
Annual salary $45,000-$65,000 based on experience
$15,000 expected in bonus and commission annually
Community Liaison • Scottsdale, AZ, US
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