Customer Care Team Lead

Customer Care Specialist

The work schedule for this role is Monday-Friday 12 : 00 PM - 9 : 00 PM EST

The Customer Care Specialist Job Family is responsible for :

• Providing front line, direct contact with clients and customers.
• Uses computerized system for tracking, information gathering and / or trouble shooting the items raised by the client / customer.
• Recognizes consistent problem areas and reports to higher level for action.
• Seeks to retain account and / or suggest and encourage use of other services and products.
• Depending on area may promote and sell products and / or services and enter or confirm sales.
• Responds in a timely manner.
• Follow standard procedures and policies with more senior levels using greater latitude and judgment in responding to customers.

What will be my duties and responsibilities in this job?

What are the requirements needed for this position?

Education :

Knowledge and Skills :

What other skills / experience would be helpful to have?

Pay Range : $20.49 - $33.81

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World

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Whats the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best / Great Place to Work in 15 countries and awarded the Fortune Americas Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the worlds leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert

Please be aware that during Assurants application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.