Customer Service Specialist

Customer Service Specialist

Looking for a challenging and rewarding career with Nebraska's premier law enforcement agency? Do you thrive in a fast-paced environment, being on your feet and a wide variety of tasks throughout the day? If so, we invite you to apply to join the Nebraska State Patrol and be part of our dynamic, fast paced, and fun front desk team that provides outstanding customer service both in person and over the phone. This position greets and assist all customers, process applicant payments, basic accounting, and handles phone calls regarding a variety of topics such as the NSP Online Calendar system for scheduling fingerprint appointments, criminal history background checks, Concealed Handgun and Explosive Permits, fingerprinting, etc. You will assist the team in daily mail duties, intaking mail, processing and metering outgoing mail. You also will assist the Sex Offender Registry team by collecting buccal DNA and fingerprints for registry and utilize Livescan technology to fingerprint the public for various licensure purposes. Are you willing to accept the challenge? If so, submit your resume and application today!

Job Duties:

• Act as a representative of the agency to the public by assisting walk-in customers and handling phone calls regarding criminal history background check processes and statuses, Concealed Carry and explosive permits, fingerprinting, DNA sampling for and registering with the Sex Offender Registry.
• Process requests for fingerprinting by using the LiveScan device to electronically capture the fingerprint, photograph and signature images via data lines to the workstation.
• Receives applications and fees (both cash and check) for CCW and explosive permits.
• Initiates data entry of applicant information for permits into Nebraska State Patrol's administrative system - Record Information Tracking System (RITS).
• Receives requests and fees for criminal histories in person and via fax and mail.
• Accepts and provides receipts and deposits. All while maintaining the balance of the safe, and accounts for all monies received and the entries of those monies into the (RITS ) and NIS systems.
• Due to the nature of this position, the successful candidate must be able to alternate frequently between sitting, standing and walking.

Requirements / Qualifications:

Minimum Qualifications: Coursework/training in administrative/office support functions, procedures, and methods including the operation of personal computers and office equipment; or experience in customer service or public contact; or applying criteria/regulations; and/or performing administrative/office/secretarial support work including use of personal computers and office equipment.

Preferred Qualifications: Experience with Microsoft Office Software. Excellent telephone skills are essential.

Other: Regular and reliable attendance is expected. If selected for this position, you must meet the U.S. Citizenship & Immigration Services employment eligibility requirements by completing an EEV (I-9) Form. The agency does not sponsor H1-B Visa's. Applicant must successfully complete an extensive background screening prior to being employed, which includes completion of a Personal History Questionnaire. Applicants will be screened for a record of criminal activity and criminal history using a fingerprint-based check and before unconditional employment is offered. Applicants must be free of felony convictions, and cannot maintain a continuous association or dealings with persons, groups, or organizations that they know, or should know are persons or groups or organizations under criminal investigation or indictment or who have a reputation for present, ongoing involvement in felonious or criminal behavior. Selection process will include an interview.

Knowledge of:

• Office procedures, administrative work assigned to the position, sources of information pertinent to the assigned work
• The principles and practices of record keeping

Skill in:

• Strong and effective communications skills including knowledge of English grammar, spelling, etc.

Ability to:

• Communicate in person and by telephone, computer, email, or correspondence to exchange information and ideas
• Work independently with limited supervision
• Gather, compile, generate, and disseminate information
• Interacting and maintaining a close working relationship with diverse individuals and groups to include law enforcement agencies, agency administrative personnel, and the public is essential
• Learn the organizational structure, mission, and activities of the State Patrol
• Learn agency policies and procedures pertinent to the work assigned