Director of Service DFW

Job Description

Company Overview

Upchurch is a rapidly growing , full-service building engineering company providing mechanical, plumbing, HVAC, and electrical services across the southeastern United States. Founded in 1970 and headquartered in Horn Lake, MS, Upchurch has grown through both organic expansion and strategic acquisitions , establishing a strong reputation for quality, reliability, and service excellence. We offer end-to-end solutions—from design and installation to ongoing maintenance and emergency support— helping clients maximize building performance, energy efficiency, and equipment lifespan .

Position Summary

The Director of Service is responsible for the leadership, management, and financial performance of the Service Division. This role oversees daily operations, ensures delivery of high-quality commercial and industrial plumbing and HVAC services, and drives branch growth through customer satisfaction, operational excellence, and financial accountability. The Director provides strong leadership and acts as the key representative of the Service Division within the branch’s market area.

Key Responsibilities

• Ensure profitable and high-quality delivery of all services.
• Ensure the service team delivers superior customer service.
• Drive operational efficiency and gross margin improvement.
• Promote safety, compliance, and accountability across all projects.
• Develop and retain a high-performing service team.

Basic Duties & Responsibilities

1. Leadership & Management

2. Financial Oversight

3. Operational Oversight

4. Team Development & Retention

4. Customer & Stakeholder Engagement

5. Safety & Compliance

6. Strategic Planning

Qualifications

Benefits :

Competitive salary based on experience.

Health, dental, and vision insurance.

Paid time off and holiday pay.

Opportunities for professional development and certification assistance.

Equal Employment Opportunity :

Upchurch Companies provides equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.