Portfolio Manager

Description:

Reports To: Regional Property Manager

Job Overview:

The Portfolio Manager reports to the Regional Property Manager and is responsible for preserving and increasing the value of a real estate investment. They manage the day-to-day operations for multiple buildings in the portfolio and takes action to best meet the owner’s goals and objectives. The Portfolio Manager is responsible for monitoring agreements, reporting financials, and ensuring the property is in good working order.

Primary Responsibilities

Tenant Relations

· Enforce terms of rental agreements, resolve tenant complaints, and if needed, oversee eviction proceedings

· Coordinates tenant move-ins, move-outs, and at times, renewals of residents

· Oversees rental collections for both residential and if applicable, commercial tenants

· Provides timely, attentive, upbeat service to residents, and making sure their needs are met or explained in a manner that reflects positively on the company or business

· Communicates and builds relationships with tenants

Facilities Management

· Regularly inspect property to ensure it is in good working order; common areas are clean and well maintained, and the building meets requirements

· Coordinate with maintenance to schedule repairs and resolve maintenance issues in a timely manner and determine when maintenance needs outside assistance

· Coordinates with contractors to assess problems and make needed repairs

· Negotiate contracts with vendors

· Oversee and manage capital repair projects

· Maintain open communication with owners regarding resident relations and building concerns

Financial Reporting

· Review statements coordinated by bookkeepers to maintain financial records for property owner

· Ensure property taxes are filed properly and coordinate property tax protests

· Approve, dispute, or adjust invoices and/or payments

· Assist with building appraisals

Owner Relations

· Communicates and builds a strong relationship bond with the owner

· Actively maintains an open dialogue with property owner on vacancies, tenants, physical condition of property, resident, and financial issues

Employee Relations

· Manage, train and counsel staff effectively

Other Duties:

· Encouraged to reach out and network with Peak's team of leasing agents and coordinators to grow competency and gain efficiency

· Ensure compliance with Peak Properties company policy, as well as federal and local regulations

· Attend Peak meetings and/or connect with other Peak employees to share best practices

· Additional duties as assigned by Management

Qualifications:

· Bachelor's degree in business administration, finance, real estate, construction

management or vocational real estate training preferred

· 3-5 years experience in property management

· Minimum experience managing 1,000 units required

· Interest in gaining knowledge of applicable local, state, and federal laws and regulations

· Basic understanding of contracts

· Strong interpersonal and business communication skills

· Must be detail-oriented and a motivated self-starter

· Must have the ability to multi task and work independently

· High level of organization and follow up

· Ability to handle large volume of emails and phone calls

· Ability to think like a building owner

· Ability to manage and resolve conflict

· Advanced knowledge of building maintenance and digital systems

· Competence with and/or desire to learn and use systems/tools (Yardi, Excel)

· Computer proficiency in Microsoft Office (Excel, Word, Outlook)

· Knowledge and understanding of financial reporting for a building

need to have experience with a minimum of 1000 units.

Availability and Work Hours:

· Must be available to handle requests as needed outside of normal business hours

· Ability to access emails and call on weekends and be available to resolve issues as needed

Physical Requirements:

· Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer

· Requires the ability to move within difficult conditions and different areas of properties; stand, sit, walk up/down stairs at times

· Ability to use key cutting machine

· Able to lift up to 50lbs

· Limited travel between properties within the Chicagoland area

Requirements: