Associate Clinical Manager

Job Description

We’re unique.  You should be, too.

We’re changing lives every day.  For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Associate Market Clinical Director will directly supervise, performance manage and train Clinical Directors within in his / her assigned market. The incumbent in this role is accountable for center performance objectives, P&L, growth, and culture. In addition to being accountable for the overall clinical outcomes of his / her assigned market, they will have a portion of their time allocated to direct patient care as a PCP and / or other clinical duties. The remainder of their time allocated to leadership responsibilities including Clinical Director performance, engagement, building a strong clinical-operations synergy and culture. The allocation of time is dependent on several factors including PCP capacity, market needs, size of centers, patient membership and Regional President direction.

ESSENTIAL JOB DUTIES / RESPONSIBILITIES :

• Directs accountability for clinical outcomes and day-to-day management of Medical Directors in multiple centers within assigned market, with regular presence in the centers under direct management, and under the supervision of the Regional President.
• Ensures successful clinical operations and meeting / exceeding plan market earnings.
• Manages, mentors and coaches Medical Directors in his / her assigned market to deliver outstanding clinical outcomes.
• Oversees and facilitates talent development of the PCPs, NPs, and Medical Directors in his / her centers including, but not limited to leading facilitated practice (physician shadowing / coaching), conducting 1 : 1s with direct reports, executing leadership development plans and performance management.
• Cultivates a center-level physician culture that is fully aligned with and delivering on the ChenMed core model, core values & behaviors and service standards.
• Assists Clinical COE in training of new practitioners within the assigned centers.
• Participates in recruiting and interviewing PCP and specialist candidates.
• Partners with Clinical COE and Talent Acquisition to support clinical talent lifecycle to accelerate Clinical talent growth, including hiring of PCPs, NPs, and Medical Directors, managing, and mentoring physicians, role modeling exemplary clinical leadership.
• Establishes and supports the development and cultivation of successful relationships with payers, specialists, the community, and hospitals, among others, and driving a social media presence locally, as part of the core responsibilities for the role
• Monitors and supports overall market culture, responding with urgency to workplace concerns.
• Reviews / approves center-level referrals and provides back-up for market referral and delegated utilization authorizations.

Other duties as assigned and modified at Regional President’s discretion, which may include :

KNOWLEDGE, SKILLS AND ABILITIES :

Customer focus – Builds strong customer relationships and delivers customer-centric solutions.

Excellent clinical skills.

Other skills and abilities :

Good analytical skills.

Ability to build relationships with external organizations.

Conflict management and resolution skills.

Familiar with, if not proficient in Microsoft Office Suite products, including Excel, Word, PowerPoint and Outlook.

Computer skills : Comfortable with the electronic medical record (EMR) and facile with keyboarding.

Ability to travel locally, regionally and nationally up to 30% of the time.

Spoken and written fluency in English

This job requires use and exercise of independent judgment

EDUCATION AND EXPERIENCE CRITERIA :

400 patients with outstanding clinical, customer service and cost outcomes. Preferred to have been with the organization >

2 years, be a recognized leader amongst peers, and can lead teams in quality and performance improvement initiatives.

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better.  Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire.  With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow.  Join our team who make a difference in people’s lives every single day.

Current Employee apply HERE

Current Contingent Worker please see job aid HERE to apply

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