A company is looking for a Support Desk Specialist (Tier 2 IT Help Desk).
Key Responsibilities
Provide technical support and remote help desk services to clients, escalating issues as necessary
Review systems and recommend technical / process improvements for efficiency
Maintain client documentation and stay updated with relevant technology and systems
Required Qualifications
Bachelor's degree and two years of relevant experience, or equivalent combination of education and experience
Current certifications such as MCSA, CMNA, CCENT, CCA, VCA, EMC-SA, BAIS, A+, N+, or Security+ preferred
Solid understanding of network operating systems, applications, and services
Proficiency with business collaboration tools, including MS Office applications
Ability to work effectively in a call center environment
IT Help Desk Specialist • Oakland, California, United States
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