Call Center Specialist

Call Center Specialist

Are you a people-focused professional with a passion for delivering exceptional customer experiences? BeMobile is seeking a Call Center Specialist to join our Call Center team! In this role, you'll play a vital part in driving sales success through proactive inbound and outbound interactions, handling customer inquiries, providing tailored solutions, generating leads, and creating meaningful connections that turn conversations into results. Wages + Commission : $25$30+ / hour Call Center Specialists have the potential to earn an average of $50,000 or more in total compensation during their first year, combining hourly wages and commissions when consistently meeting or exceeding sales goals. This is a position located in the Grand Forks Corporate Center. Required skills and qualifications :

• 1-2 years of Retail or Wireless experience or relevant experience
• 1-2 years of call center or customer outreach experience preferred
• Experience in troubleshooting and resolving complex customer issues (including escalations) and handling product Q&A
• Experience handling inbound and outbound customer calls to achieve sales.
• Ability to retain customers (keep in Verizon network)
• Willingness to work in a commission-based environment
• Excellent communication, collaboration, and interpersonal skills.
• Exceptional time management skills.
• Must be able to manage multiple tasks with proper attention to detail in each task.
• Must be comfortable on the phone and doing customer outreach
• Must have a reputation for exceeding expectations without constant oversight.
• Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business.

What a Day in the Life Looks Like :

Benefits We Offer You : At BeMobile, we believe in taking care of our team members both personally and professionally. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, career growth, and overall work-life balance, including :

Our Core Values :

Equal Employment Opportunity & Employment Eligibility : BeMobile is an equal opportunity employer. We hire and promote without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by applicable law. All job offers are contingent upon successful completion of a background check. BeMobile participates in E-Verify to confirm the employment eligibility of all newly hired employees in accordance with federal law.