Guest Service

Job Description

Job Description

The guest service team at Peter Boulware Toyota ensures a friendly and receptive environment for guests and provides administrative support to the sales department through the accurate recording of customer traffic and reports on critical sales process metrics.  Team members will work inside and outside the dealership in their daily duties.

Essential Duties and Responsibilities include the following :

• Answers incoming phone calls in a courteous, prompt, and professional manner and directs customers to the appropriate person or department.
• Manages the desk log and phone log
• Tracks and filters all incoming calls and takes messages.
• Communicates effectively with the Guest Services Manager and General Manager
• Greets and logs all clients coming into the sales area of the dealership, including on the lot for extended periods, offering refreshments, and ensuring that all clients are properly assisted
• Reconciles / updates data entry with dealership software.
• Produces Daily Reports.
• Provides a warm, positive, and happy environment for guests, their children, and fellow teammates.
• Helps maintain a clean and comfortable environment
• Participates in required training
• Other duties as assigned

Environment Demands :

Duties are performed primarily in the showroom or outdoor sales lot.  Heavy phone work. Work involves frequent clerical and administrative tasks, as well as interaction with customers and employees.  Due to the nature of this position, the employee may be exposed to various work environments. The employee is frequently required to walk, stand, and sit indoors and outdoors.

What We Offer

Must have a clean & valid driver’s license and be willing to submit to a drug screen.

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.