Program Coordinator

Job Description

Job Description

Hope Mission Statement

The mission of Hope the Mission is to prevent, reduce and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions.

Position Purpose and Summary

The Program Coordinator provides administrative, operational, and data coordination support to ensure the smooth and compliant operation of all programs and services. This role supports frontline staff, case management teams, and site leadership by tracking documentation, coordinating schedules and services, monitoring daily compliance tasks, and assisting with reporting and follow-up.

Reporting to the Program Manager or Assistant Program Manager, the Program Coordinator does not have supervisory or disciplinary authority. Instead, the position focuses on coordination, organization, and quality control, helping ensure that program operations align with agency policies, funders , and internal standards.

Primary Duties and Responsibilities

• Provide support of operational components including accurate, up-to-date data collection, quality assurance and contract management adhering to guidelines set for in the Scope of Required Services and standards. Includes but is not limited to :
• Assist with client issues as needed (conflicts and complaint resolution) using de-escalation and mediation techniques.
• Ensure implementation of housing first, harm reduction and trauma informed care methodologies when appropriate.
• Provide emergency service referrals (e.g., domestic violence, human trafficking & sexual assault) and warm handoff referrals when appropriate.
• In collaboration with the Program Manager / Assistant Program, provide direction and training to shelter support staff (including, but not limited to, Client Services Monitors and Case Managers ) and the corresponding job duties assigned to each position.
• Maintain staff timesheets, daily activity reports (if applicable), HMIS-Clarity participant records and other reports as directed.
• Monitor the medication cabinet and review all medication records.
• Review shift reports to monitor staff performance and compliance.
• Submit and follow-up on all incident reports.
• Track completion of required program documents including :

○ Daily Activity Reports (DARs)

○ Wellness check logs

○ Incident report submissions (tracking only)

○ Case management documentation status

Secondary Duties and Responsibilities

Location Specific or Nuanced Responsibilities

Skills

Qualifications

Mandatory Requirements :

PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee is required to : Walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands, and fingers; Be able to perform visual activities for (including, but not limited to) administrative and clerical tasks; Ability to lift up to 25 lbs. Communicate, receive and exchange ideas, information by means of the spoken and written word; Drive vehicle in and around Los Angeles County; Be able to enter various buildings that may require climbing stairs. Be periodically subjected to outside environmental conditions. Employee may work in proximity to service animals and emotional support animals; Use a desktop and / or laptop computer; copy, postage, and fax machines. Complete all required forms in personal writing.

Work Environment :

The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the clients use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.

Swing Shift may include weekends