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Customer Service Representative
Customer Service RepresentativeThree Point Solutions • Webster, TX, United States
Customer Service Representative

Customer Service Representative

Three Point Solutions • Webster, TX, United States
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo
Job Title: Customer Service Representative

Client: Medical device Manufacturing Company

Duration: 6 Months

Location: Webster, TX 77598

Shift: 1st Shift: 8 AM to 5 PM

Qualifications:
  • High school diploma or GED equivalent required.
  • Bachelor's Degree in a business or other discipline preferred, OR equivalent customer service experience required.
  • 0 - 1 year in a business environment preferred.
  • Superior Customer Service skills.
  • Excellent verbal and written communication skills.
  • Ability to multitask and prioritize.
  • Able to work in a fast-paced environment.
  • Strong knowledge of Microsoft Outlook Applications.
  • Computer knowledge with databases a plus.
  • Typing 45+ WPM.
  • Strong attention to detail.
  • Superior data entry skills with high degree of accuracy.
  • Positive outlook with the ability to promote teamwork and good working relationships across all levels of the organization.
Responsibilities:
  • The Customer Support Reps maintains excellent customer service relationships with our Customers, Sales Force and Internal Departments.
  • The role is responsible for representing the voice for the customers to determine how Client can best satisfy their needs.
  • Work with all levels of customers to assist with their request for Client products.
  • Provide professional phone support to our customers and outside Sales Reps.
  • Process transactions including Sales Orders with a very high accuracy rate.
  • Able to create RMA's with assistance on how to determine disposition.
  • Work with internal departments such as Order Fulfillment, Planning, Manufacturing, Finance and Shipping to ensure timely delivery for customer orders and information related to their requests.
  • Work on process improvements to provide better service to our customers and streamline workflow.
  • May provide back-up for Receptionist.
  • Maintain Customer Database, including processing leads and updating customer records.
  • Verify accuracy for all orders to ensure proper contact review has been performed and all information entered is correct.
  • Show an understanding of the complete order process.
  • Help the department meet continuous improvement goals through 5S.
  • Work on special projects as necessary.
  • Other related duties as assigned.

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Customer Service Representative • Webster, TX, United States

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