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Part Time Front Desk Agent

Part Time Front Desk Agent

Sage HospitalityNew Orleans, LA, US
Hace 13 días
Tipo de contrato
  • A tiempo parcial
Descripción del trabajo

Job Overview

Working at Hotel de la Poste in the heart of New Orleans' vibrant French Quarter offers a unique opportunity to immerse yourself in the rich culture and timeless charm of this iconic city. Newly transitioned from The W New Orleans, this soft-branded Renaissance hotel blends modern luxury with the distinctive, spirited essence of New Orleanswhere history, music, and cuisine converge. As a member of our team, you'll be part of a dynamic atmosphere that celebrates the city's lively energy and unparalleled hospitality, while offering guests an unforgettable experience surrounded by historic architecture, jazz-filled streets, and world-class dining.

Responsibilities

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Qualifications

Education / Formal Training

High School diploma or equivalent

Experience

None required

Knowledge / Skills

  • Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
  • Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
  • Must be fluent in oral and written English.
  • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
  • Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to read written communiques and monochrome computer screen.
  • Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
  • Must be able to understand and follow verbal / written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
  • 90% of shift is standing, Bending / kneeling - repeated bending and kneeling required while filing.
  • Mobility - must be able to reach all areas of hotel to assist clients.
  • Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
  • Environment

    Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

    Benefits

    The Perks :

  • Fun & Exciting Work Environment
  • Competitive Health & Welfare Plans
  • Discounted Room Rates for Marriott & Sage Properties
  • Negotiated Corporate Discounts on Home Insurance, Movie Tickets, Flowers & more
  • Community-Oriented
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