Senior Technology Manager

Senior Technology Manager

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders.

Responsibilities include :

• Building and managing teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees / teams to address feedback and achieve quality and performance objectives.
• Facilitating performance and career development of employees / teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills.
• Managing solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met.
• Managing relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization.
• Contributing to the technology strategy for their technical domain.
• Creating an inclusive and healthy working environment and helping to resolve organizational impediments / blockers.
• Ensuring that execution is aligned with product strategy by working with product management and other stakeholders.

Managerial responsibilities include :

Opportunity & Inclusion Champion : Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.

Manager of Process & Data : Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.

Enterprise Advocate & Communicator : Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.

Risk Manager : Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.

People Manager & Coach : Provides inspection, coaching and feedback to motivate, differentiate and improve performance.

Financial Steward : Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.

Enterprise Talent Leader : Assesses talent and builds bench strength for roles across the organization.

Driver of Business Outcomes : Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required qualifications include :

10+ years of experience with network solutions with prior architecture and / or architecture group lead experience.

Work across the business lines, network operations and technology teams to evaluate and create architectural visions for complex technology solutions.

Prioritize functional and non-functional requirements into workload backlog using Kanban, JIRA and Agile methodologies.

Strong knowledge, configuration and trouble-shooting skills of routing protocols to include ISIS and BGP.

Must demonstrate strong experience with IP multicast, Route Reflectors, MPLS, LDP, Segment Routing (SR-MPLS / SRv6), L2VPN and L3VPN (Unicast / Multicast).

Must have strong network security knowledge and familiarization with segmentation, virtualization, cryptography, digital certificates, secure key management and encryption protocols (TLS, IPSEC, MACSec).

Familiarization with data center protocols such as EVPN & VXLAN.

Familiarization with optical transport technologies such as DWDM and 400G / 800G-ZR / ZR+.

Knowledgeable with QoS concepts and queuing strategies, experience with QoS configurations, diagnosing and tuning of QoS and performing bandwidth analysis.

Excellent troubleshooting and analytical skills in a complex multi-layered network environment.

Excellent customer service skills including reporting, organization, written and oral communication and task prioritization.

Cisco CCNA / CCNP / CCIE routing certifications or equivalent work experience required.

Desired qualifications include :

Architecture experience within a large service provider.

Strong program management skills necessary to lead multi-discipline technology teams.

Strong executive leadership communications skills.

Skills include :

Influence

Risk Management

Solution Design

Stakeholder Management

Technical Strategy Development

Analytical Thinking

Application Development

Collaboration

Result Orientation

Solution Delivery Process

Agile Practices

Architecture

Automation

Data Management

DevOps Practices

Minimum education requirement : Bachelor's degree or equivalent work experience.

Shift : 1st shift (United States of America)

Hours Per Week : 40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws.