VP, Data Services
- A tiempo completo
Impact you will make
FinThrive is seeking a Vice President of Data Services to own the end-to-end customer data acquisition strategy across our full suite of healthcare revenue cycle solutions. This executive will be accountable for how customer data is specified, acquired, validated, integrated, monitored, and supported-from net-new onboarding revenue through long-term operational excellence and retention.
This is a hybrid executive role requiring both deep healthcare integration expertise (Epic, Oracle/Cerner, Meditech, hospital source systems) and strong business leadership tied directly to revenue acceleration, onboarding efficiency, and customer outcomes.
The VP of Data Services will lead a global organization of ~80 professionals, including Epic/Cerner specialists, interface analysts, SFTP/file operations, integration engineers, and customer-facing data delivery teams.
What you will do
Major Responsibilities/Activities:
Customer Data Acquisition Strategy & Execution
- Own FinThrive's customer-facing data acquisition strategy across all products and services.
- Define and govern source system specifications, data intake standards, and integration patterns across Epic, Oracle/Cerner, Meditech, and other hospital technologies.
- Ensure scalable, repeatable, and secure onboarding data workflows that accelerate time-to-value and revenue recognition.
- Lead ongoing data feed stability, accuracy, and performance for live customers.
- Build relationships and advisory board with FinThrive customers senior technology leaders
Revenue Enablement & Business Outcomes
- Serve as a revenue-critical leader supporting:
- Net-new onboarding revenue
- Expansion readiness
- Reduced onboarding cycle times
- Product migration enabler
- Partner closely with Sales, Product, Customer Success, and Implementation leaders to align data readiness with go-live and commercial milestones.
- Translate technical complexity into clear executive-level risk, timeline, and impact assessments.
Healthcare Integrations & Technical Leadership
- Provide executive oversight and technical credibility across:
- Complex HL7, flat-file, API, and hybrid integrations
- Large-scale SFTP file management, monitoring, and exception handling
- Multi-system hospital environments and custom source system builds
- Establish best practices for data validation, reconciliation, and exception management.
- Act as a senior escalation point for high-risk customer data challenges.
Organizational Leadership & Scale
- Lead, develop, and scale a global Data Services organization (~80 FTEs) across the U.S. and India.
- Build a strong leadership bench (directors, senior managers) capable of operating at FinThrive's scale and growth trajectory.
- Drive operating rigor: capacity planning, utilization, quality metrics, and delivery consistency.
- Foster a culture of accountability, continuous improvement, and customer-first execution.
Governance, Tools & Enablement
- Own customer-facing data tools, monitoring platforms, documentation, and specifications.
- Establish clear governance for:
- Integration standards
- Change management
- Source system onboarding playbooks
- Partner with Product and Engineering on roadmap alignment where data acquisition impacts product scalability.
Success Metrics
- Reduced customer onboarding cycle times
- Increased onboarding revenue throughput
- Improved data feed stability and reliability
- Reduced customer-reported data issues
- Scalable global delivery model with predictable outcomes
What you will bring
- 10+ years in healthcare technology, data services, integrations, or related domains.
- Significant hands-on experience with Epic EMR, Oracle/Cerner, Meditech, and hospital source systems.
- Proven leadership of large, global customer-facing data or integration teams (50+ preferred).
- Deep experience with:
- Complex healthcare integrations
- HL7 / flat-file / API models
- Large-scale SFTP and file operations
- Demonstrated ability to connect technical execution to revenue and customer outcomes.
- Previous hospital CTO experience highly desired
- Executive presence and ability to operate as a trusted SLT partner.
Why this role matters
This VP will sit at the intersection of revenue, customer experience, and healthcare data complexity. Data Services is a competitive advantage-streamlining onboarding, accelerating growth, improving retention, and enabling FinThrive's platform to scale with the largest and most complex provider systems in healthcare.
About FinThrive
FinThrive is advancing the healthcare economy.
For the most recent information on FinThrive's vision for healthcare revenue management visit finthrive.com/why-finthrive.
Award-winning Culture of Customer-centricity and Reliability
At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture.
Our Perks and Benefits
FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits.
FinThrive's Core Values and Expectations
- Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
- Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations
The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.
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Pay Transparency Notice
FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.
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