Customer Relations Specialist

About the Role:

Want a casual work environment filled with energy, cutting-edge creativity, and a fast pace? Enjoy the benefits of working for a large organization but enjoying the agility, creativity, and fun of a small company!

We’re looking for curious and collaborative people to join our growing entrepreneurial team. The Personality Profile Solutions team (a subsidiary of John Wiley & Sons) is an ecommerce company that offers Wiley products and services to help people become more effective in their workplace and achieve career success. Our product brands include Everything DiSC, The Five Behaviors, and PXT Select. We work with organizations, trainers/coaches/consultants, and individuals who use Wiley assessments to improve individuals’ self-awareness and interactions with others, to build team cohesiveness, and to improve hiring decisions.

As a Client Relations Specialist, you will play a key role by providing answers, education and support to our continuously growing client base.

How you will make an impact:

• Educating and supporting our prospects and clients via calls and emails
• In-the moment problem-solving, support, and education on our tools, technology, and services
• Working alongside a dedicated, successful team
• Supporting our marketing and website efforts where possible
• Having fun and working hard

What we look for:

• Emotionally intelligent
• Curious learner
• Stellar interpersonal spoken and written communication
• Passion for working with people
• Exceptional education and customer service mentality
• Outstanding listening skills, with ability to synthesize information and recommend solutions
• Ability to build relationships and understand client's needs and wants
• Excellent problem-solving skills
• A team-oriented, collaborative nature
• Proficient with technology, and willingness to master tools that you don’t know
• Ability to multi-task and to adapt in a fast-paced, changing environment
• At least two years of customer service and support experience required
• Four-year college degree preferred

About Wiley

Enabling Discovery, Powering Education, Shaping Workforces.

We clear the way for seekers of knowledge: illuminating the path forward for research and education, tearing down barriers to society’s advancement, and giving seekers the help they need to turn their steps into strides.

Wiley may have been founded over two centuries ago, but our secret to success remains the same: our people. We are willing to challenge the status quo, move the needle, and be innovative. Wiley’s headquarters are located in Hoboken, New Jersey, with operations across the globe in more than 40 countries.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual’s status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. This range represents Wiley’s good faith and reasonable estimate of the base pay for this role at the time of posting. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

When applying, please attach your resume/CV to be considered.

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