HOA Member Services Coordinator

Join to apply for the HOA Member Services Coordinator (CA) role at Seabreeze Management Company, Inc.

Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 150,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners associations for over 35 years. With offices throughout California, Nevada, Arizona, Idaho, and Washington Seabreeze and its family of companies has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.

At Seabreeze, people are at the heart of what we do. Our philosophy, Passion when combined with commitment, makes anyone unstoppable is carried out by enthusiastic and customer?centric teams who serve the communities where we work and live.

Summary

The Member Services Coordinator provides high quality customer services and pro?actively anticipates the needs of homeowners and residents so a solution can be offered before being requested. The coordinator personalizes the delivery of service to meet the specific needs of each homeowner and resident.

Essential Duties And Responsibilities

• Deliver exceptional customer service to homeowners and residents by providing timely, courteous, and professional assistance at all times.
• Maintain a professional and approachable demeanor in appearance, communication, and behavior.
• Greet all residents, guests, and visitors with courtesy, attentiveness, and respect.
• Keep workspaces and common areas clean, organized, and presentable.
• Respond promptly and appropriately to resident inquiries, concerns, complaints, and suggestions. Conduct follow?up as needed to ensure resolution and satisfaction. Escalate matters to the appropriate department or manager when necessary.
• Maintain a consistent and reliable presence at assigned workstation during scheduled hours.
• Attend and assist with Association?sponsored social events as directed.
• Process and follow up on approved architectural submittals in accordance with Association guidelines. Enforce applicable policies and procedures, including follow?up on Notices of Completion and adherence to compliance timelines.
• Answer telephone calls using professional etiquette. Document and track resident requests using the designated work order system (e.g., CINC).
• Other duties as assigned.

Requirements

Knowledge, Skills and Experience

Minimum Education

Language Skills

The individual must have strong written communication skills, and the ability to communicate effectively with employees and clients at all levels of the organization, both verbally and in writing.

Use Of The Following Computer Applications

Availability

Part time 20 hours a week flexible.

Work Environment

The work environment is a typical office building. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Seabreeze is proud to be an Equal Opportunity Employer that celebrates the diversity of our team. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected status. For individuals with disabilities who would like to request an accommodation such as an ASL interpreter, please contact Vy Nguyen at (949) 334-8166.

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