Overview
It is the primary responsibility of the Bell Person to provide excellent customer service and create a safe and friendly environment for the guests. All duties are to be performed in accordance with departmental and property policies, practices and procedures.
Specific Job Functions:
- Assist guests with writing tickets for baggage and help with luggage, as needed
- Check guests in and out of hotel rooms
- Assist guests in groups who have pre-paid for luggage services and deliver/retrieve group baggage to/from guests
- Deliver all types of room drops including magazines, gifts, laundry and other items
- Maintain a clean work area for both guests and staff
- Provide excellent customer service consistent with the company’s core service standards and brand attributes
- Perform all duties as deemed necessary for the success of the department
Responsibilities/Qualifications
- Minimum of six months front services experience preferred
- Excellent customer service skills required