Patient Service Representative - Union Therapy Services

Patient Service Representative

Union, MO Mercy Therapy Services 1935 Prarie Dell Rd Union, MO 63084 Schedule : Full-time, 40 hours / week Hours : M-F 6 : 45a-5 : 30p shifts will vary within these hours.

Why You'll Love Working Here

Exceptional Benefits Starting Day One : Comprehensive Health Coverage Medical, dental, and vision through United Healthcare Generous PTO Up to 34 days annually, including holidays, vacation, personal time, and short-term illness Paid Parental Leave Supporting you and your growing family 401(k) with Employer Match Invest in your future with confidence Tuition Reimbursement Up to $2,000 / year for continuing education Dependent Care FSA Contribution $100 / month for eligible participants Paid Volunteer Time Give back to your community while on the clock Free Parking Convenience that saves you time and money Career Growth Opportunities Advance your skills and grow within Mercy

Overview : The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Qualifications : Education : High school diploma or equivalent. Skills, Knowledge and Abilities : Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role. Proficiency in basic computer skills, including data entry and word processing. Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy. Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation. Ability to maintain confidentiality and follow privacy policy / procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role. Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.

Physical Requirements : Position requires the ability to push, pull, and / or lift 50 lbs. occasionally. Position requires standing and walking during each shift. Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications Experience : One year of applicable medical office experience.

We're bringing to life a healing ministry through compassionate care. At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all. What Makes You a Good Match for Mercy? Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.