Application Support Engineer

Job Description : Roles & Responsibilities- a.

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Provide Technology level 2 application support for a set of applications adhering to ITIL Process like Incident Management, Problem Management, Change Management b.

Drive high priority / critical issues and ensuring root cause analysis, tactical fix and permanent fix.

c.

Analyze, prepare and execute scripts which will operationally resolve system breaks and issues.

d.

Develop, configure and enhance monitoring of the application to improve the robustness of alerting capabilities e.

Identify, analyze and automation of repetitive and manual tasks to improve the toil automation with the help of scripting languages.