Mobile Associate, Store-in-Store, Retail Sales

T-Mobile Mobile Associate

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

Job Overview : Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions.

Job Responsibilities :

• Proactively engages with a broad range of customers in a highly-traffic retail environment.
• Uses digital tools, communicates effectively, educates customers, and showcases the value of T-Mobile solutions.
• Leverages digital self-serve tools during customer interactions and the onboarding process.
• Identifies customer needs and uses solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
• Recommends wireless solutions and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs.
• Completes training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources.
• Reviews personal results, current promotions, and updates on the Hub to be Customer Ready at all times.
• Continuously learns and improves skills to provide the best possible experience for customers.
• Partners with nearby store locations to properly / fully on-board customers.
• Performs skills practicing, knowledge sharing, store operations, opening and closing procedures.
• Carries keys to the kiosk cabinets, locks / secures kiosk and assets, and reports any lost keys or assets to manager.
• Customer obsessed. Passionate, friendly, and engaging with customers.
• Connects on a personal level, matches the pace of the customer, builds rapport, trust, and loyalty with every interaction.
• Committed to providing exceptional service, and to exceeding customer expectations.
• Proactively reaches out to potential customers to further drive sales activity in location.
• Follows up with customers, captures referrals, manages Be Back processes, and builds relationships with new and existing customers.
• Performs price overrides for specialty offers specific to National Retail.
• Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.

Education and Work Experience : High School Diploma / GED (Required) - 6 months of customer service and / or sales experience, Retail environment preferred.

Knowledge, Skills and Abilities :

Licenses and Certifications : At least 18 years of age. Legally authorized to work in the United States.

Travel : No. DOT Regulated : No. Safety Sensitive Position : No. Hourly Base Pay : $19.00, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 / year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20 / hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests. EOE Statement We Take Equal Opportunity