Client Service Advocate

A company is looking for a Client Service Advocate to support their Retail clients in background screening platforms.

Key Responsibilities

Provide front-line support to clients via phone, email, and live chat

Troubleshoot technical and service-related issues and deliver solutions

Conduct client training and collaborate with cross-functional teams to resolve issues

Required Qualifications

Associate's degree or equivalent work experience; bachelor's degree preferred

1-2 years of experience in client service, customer support, or technical helpdesk

Experience with CRM / ticketing systems such as Zendesk

Familiarity with Microsoft Office tools

Experience in the background screening industry is a plus