Contract Product Analyst, CRM & Customer Experience

About BayRock Labs

At BayRock Labs, we pioneer innovative tech solutions that drive business transformation. As a leading product engineering firm based in Silicon Valley, we provide full-cycle product development, leveraging cutting-edge technologies in AI, ML, and data analytics. Our collaborative, inclusive culture fosters professional growth and work-life balance. Join us to work on ground-breaking projects and be part of a team that values excellence, integrity, and innovation. Together, let's redefine what's possible in technology.

Responsibilities

• Develop product requirements (PRDs), user stories, and acceptance criteria that capture business needs across CRM, customer care, and digital channels.
• Build detailed process flows and customer journey maps for ownership experience, roadside assistance, and communication channels (Calls, WhatsApp, SMS, Email).
• Partner with Product Managers to scope solutions, refine backlogs, and align dependencies across Salesforce, Contact Center, and digital platforms.
• Support UAT planning, test case design, and execution to ensure business needs are validated.
• Coordinate with operations, finance, compliance, and engineering to ensure solutions are scalable and regulatory-aligned.
• Assist with vendor evaluations, competitive benchmarking, and requirements consolidation for cross-functional projects.
• Prepare executive-ready documentation (workflows, requirements, status updates, decision logs) to support stakeholder alignment.

Requirements

The pay range for this role is :

80 - 95 USD per hour(Hybrid (Newark, California, US))

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