Information Technology Help Desk Technician

Information Technology Help Desk Technician

American Bank of Freedom is seeking a skilled and customer-focused In-House IT Help Desk Technician to support our internal technology needs.

If you're passionate about solving technical issues, enjoy helping others, and have strong computer skills, we want you on our team!

Key Responsibilities

• Act as the first point of contact for employees seeking technical support via phone, email, or in person
• Troubleshoot and resolve hardware, software, and network issues across desktops, laptops, printers, and mobile devices
• Install, configure, and maintain computer systems and applications
• Provide clear, user-friendly guidance and support to non-technical staff
• Escalate unresolved issues to higher-level IT personnel when necessary
• Document support requests, resolutions, and system changes accurately
• Maintain and update technical documentation and user guides
• Assist with onboarding new employees by setting up workstations and accounts
• Recommend improvements to helpdesk processes and tools

Requirements

Additional duties may be assigned by the IT Officer and / or Management.

American Bank of Freedom is an equal opportunities employer and welcomes applications from diverse candidates.

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